Where we ship from
- All orders ship from our warehouse in Brooklyn, New York (ZIP 11208).
Processing and delivery
- Orders ship within 2 business days. Delivery within the continental US typically takes 1–7 business days after that, depending on your distance from New York.
- We ship via FedEx, UPS, and USPS, and choose the carrier based on your location and the size of your order. You’ll receive tracking information by email once your order leaves the warehouse.
Signature confirmation and insurance
- Orders ship without signature confirmation or insurance unless you request them. Both are available for an additional charge — contact us before your order ships to add either one.
Shipping costs
- Shipping charges are non-refundable unless the error was ours. If you return an order, the original shipping cost is deducted from your refund, including on orders that shipped free.
Address verification
- For your protection and ours, we may ask you to verify your identity by email if the delivery address doesn’t match the billing address on the order. In some cases we may not be able to ship to an unverified address.
RETURN POLICY
Returns come to us, not to HealthyLine. We’re an independent reseller and aren’t affiliated with the HealthyLine brand, so HealthyLine can’t accept or process returns for items bought here. (Trade-ins and upgrades are the exception — those go to HealthyLine directly. See below.)
The basics
- You have 30 days from delivery to return an item in its original condition for a refund of the product price. Refunds go back to your original payment method.
- Shipping costs aren’t refunded. The original shipping charge is deducted from your refund, and return shipping is paid by the customer in all cases.
We’ll issue a return authorization and tell you where to send the item. Packages returned without authorization may be lost in our receiving process and won’t be eligible for a refund.
Condition on return
- We photograph every product before it ships, so we know exactly what condition your unit was in when it left us. When a return arrives, we compare it against those photos.
- A 20% restocking fee applies to items that come back significantly worse than they left — deformed, stained, wet or damp, odorous, or damaged in a way that wasn’t there at shipment. Please take care of your mat — we always do on our end.
Refund timing
- Refunds are processed within 7 business days of your return arriving at our facility. Depending on your bank, it may take a few additional days to appear on your statement.