FAQ

About the Product

What does "Open box" product mean?

An “Open Box” product means that it was used for a number of marketing reasons including trade show demos, store displays, photo shoots, and commercials.

What does "Used" product mean?

A “Used” unit is the result of a HealthyLine customer returning their purchase within the first 45-days. These mats are often lightly used so the condition may vary from “used” to “like-new”.

Return Policy

Can I return the mat purchased on your website to the Healthyline?

We are NOT related to The HealthyLine brand, DO NOT try to return your item to HealthyLine.

Can I return my mat back?

You may return used items in their original condition to us at HealthyLineOutlet.com within 30 days of receipt for a full refund of the product cost.

Please note that we will deduct the original shipping cost from your refund. This is true even if you received free shipping.

If I return my mat who will pay for the shipping?

You will still be responsible for the original cost of shipping and the return shipping cost. We will deduct the original shipping cost from your refunded amount, even if you received free shipping.

If I return my mat will I receive the full amount back?

We keep the actual picture of the product you bought in its condition at the time of your purchase. If you send us back this product in the significantly worse condition (deformed, stained, dirty, smelly) we will charge you a restocking fee of 20%.

I want to return the product. What should I do?

All returns require authorization (return notice). To obtain one, simply contact us at orders@healthylineoutlet.com before returning the product. Products returned without authorization might be lost and not eligible for a refund. Please, email us your return tracking number.

How long does it take to receive a refund?

You should expect to receive your refund within 1-5 business days after return delivered to our facility.

Shipping and Returns

How long does it take for my order to ship?

All orders ship out usually within 24 business hours.

What shipping carriers do you use?

We use FedEx, UPS or USPS

How long does it take to receive my order?

All orders ship from our NY warehouse and usually It takes 1-7 business days for delivery within the USA. Note: During all holiday seasons please expect delivery delays

Does the shipping cost include a signature confirmation or insurance?

It is up to a customer to request signature confirmation or insurance. Additional charge apply.

Is shipping cost refundable?

Shipping cost is non-refundable.

Can billing and shipping address be different?

We might refuse to ship to a location different to the billing address, or we might request proof of identity by email.

Do you ship internationally?

Unfortunately, we are not shipping internationally.

Warranty and Protection

What kind of protection does my mat have?

All our products come without a Factory warranty, but we give our own 30 days warranty – if anything happens with the product we will replace it for free.

Am I qualify for HealthyLine’s official LIFETIME TRADE-IN and UPGRADE POLICIES?

Even if you purchase a product from us, you still qualify for HealthyLine’s official LIFETIME TRADE-IN and UPGRADE POLICIES. You will be able to make use of these policies with them directly. Please note, that for Trade-In policy HealthyLine Brand evaluates your mat as a 50% of the Original full price of a new item. For the Upgrade policy – you will get credit for the full amount you paid for the used mat.

What is the LIFETIME TRADE-IN POLICY?

According to Healthyline website:

:Trade-In: You will receive a value of 50% of the original cost of your product to put towards a new purchase of the same or greater value. With Trade-In, the condition of your mat doesn’t matter at all. It could be damaged or non-working. You still have 50% value in that product without time limitation.”

What is the UPGRADE POLICY?

According to Healthyline website:

“Upgrade: If you have a working mat that is in good condition, you can submit it for an upgrade to receive the full original value towards the purchase of another mat(s) priced at 2x or more the price of the one you are trading in.”

Have More Questions?

Shop HealthyLine Discounted Products:

We are the only distributor of used and open box items from the official HealthyLine brand.