Warranty & Conditions

What “open box” and “used” means

The difference between our conditions is cosmetic only — every item we sell, regardless of grade, is fully functional.

We can tell you the cosmetic and functional condition of every item. We provide actual photographs of the exact product you will receive — not stock images. What we cannot tell you is the age of the mat, as that information is not available to us when we purchase inventory.

Every mat is tested before it ships. After your purchase, you will receive an email with actual photos of your mat and recommendations on how to use it. We keep a full record — including serial number and condition images — of every item we send out.

Warranty for Used Products

  • Open Box — These mats are in like-new cosmetic condition and look almost untouched. They have been opened but barely used, if at all. Each one comes with a 5-year warranty for complete peace of mind.

  • Grade A — Very good cosmetic condition with no visible defects. May have been lightly used or handled during inspection. Every Grade A mat includes a 30-day warranty.

  • Grade B — May show minor cosmetic wear such as small spots, scuffs, or tiny cuts. These are cosmetic only and do not affect performance. Each Grade B mat comes with a 30-day warranty.

  • Grade C — Shows noticeable cosmetic imperfections such as fraying edges, more visible marks, or fabric wear. Despite the appearance, every Grade C mat works perfectly and is fully functional. Includes our 30-day warranty.

Returns

When we receive a returned mat, we compare its condition to the original images on file. Returns that arrive smelling, wet, damp, or with stains, or that show damage not present at the time of shipment, are subject to a 20% restocking fee. Please take care of your mat — we always do on our end.

Return shipping is the responsibility of the customer.

Trade-In and Upgrade — you're still eligible

Even though you purchased from us, you remain fully eligible for HealthyLine’s official Lifetime Trade-In and Upgrade programs directly with HealthyLine:

  • Trade-In: Receive 50% of the original product value toward any new HealthyLine purchase, regardless of condition.
  • Upgrade: If your mat is working and in good condition, receive the full original value toward a new mat.

These are HealthyLine programs you access directly with them — not through us — and they apply to all genuine HealthyLine products.