Warranty & Conditions
WARRANTY POLICY
Every product sold by HealthyLine Outlet is covered by our own warranty, backed by us directly. We’re an independent reseller of used and open-box HealthyLine products, which means the manufacturer’s factory warranty doesn’t carry over — so we stand behind each unit ourselves. Below you’ll find what’s covered and how to file a claim.
What’s Covered
Coverage begins on the delivery date and applies to the original purchaser. Keep your order confirmation — we’ll ask for the order number when you file a claim.
Open-Box Products
Open-box units are returns and display models that were never used, or used briefly.
Covered from the delivery date:
- Mat — 60 months.
- Controller — 12 months.
Used Products
Used units have been owned and used previously. They’re tested, cleaned, and inspected before listing.
Covered from the delivery date:
- Mat — 30 days.
- Controller — 30 days.
Condition Grades
Every used unit is graded for cosmetic condition and the grade is listed on the product page. Grades describe appearance only — all units are tested and fully functional regardless of grade.
- Grade A — Very good cosmetic condition with no visible defects. May have been lightly used or handled during inspection.
- Grade B — Minor cosmetic wear such as small spots, scuffs, or tiny cuts. Cosmetic only; performance is unaffected.
- Grade C — Noticeable cosmetic imperfections such as fraying edges, more visible marks, or fabric wear. Despite the appearance, every Grade C unit is fully functional.
HEALTHYLINE TRADE-IN AND UPGRADE PROGRAM
Buying from us doesn’t cut you off from HealthyLine’s official Lifetime Trade-In and Upgrade programs. They apply to any genuine HealthyLine product, regardless of where it was purchased.
- Trade-In — Send in your mat in any condition, working or not, and receive 50% of its original retail value as credit.
- Upgrade — If your mat is fully functional and in good cosmetic condition, receive 100% of its original retail value as credit toward your future purchase.
Both programs are run by HealthyLine, not by us. Contact HealthyLine support directly to start either one — they’ll issue a return authorization before you ship anything.