Warranty & Conditions
WARRANTY POLICY
Every product sold by HealthyLine Outlet is covered by our own warranty, backed by us directly. We’re an independent reseller of used and open-box HealthyLine products, which means the manufacturer’s factory warranty doesn’t carry over — so we stand behind each unit ourselves. Below you’ll find what’s covered and how to file a claim.
WHAT’S COVERED
Coverage begins on the delivery date and applies to the original purchaser. Keep your order confirmation — we’ll ask for the order number when you file a claim.
Open-Box Products
Open-box units are returns and display models that were never used, or used briefly.
Covered from the delivery date:
- Mat — 60 months.
- Controller — 12 months.
Used Products
Used units have been owned and used previously. They’re tested, cleaned, and inspected before listing.
Covered from the delivery date:
- Mat — 30 days.
- Controller — 30 days.
Condition Grades
Every used unit is graded for cosmetic condition and the grade is listed on the product page. Grades describe appearance only — all units are tested and fully functional regardless of grade.
- Grade A — Very good cosmetic condition with no visible defects. May have been lightly used or handled during inspection.
- Grade B — Minor cosmetic wear such as small spots, scuffs, or tiny cuts. Cosmetic only; performance is unaffected.
- Grade C — Noticeable cosmetic imperfections such as fraying edges, more visible marks, or fabric wear. Despite the appearance, every Grade C unit is fully functional.
SHIPPING COSTS FOR WARRANTY CLAIMS
All shipping costs associated with warranty service are the responsibility of the customer. This includes shipping the product to HealthyLine Outlet for inspection or replacement, as well as return shipping of the replacement product back to the customer. Customers are also responsible for any packaging, insurance, and tracking costs. HealthyLine Outlet is not responsible for items lost or damaged in transit to us, so we recommend using a trackable and insured shipping method. For any item shipped from our warehouse, we will send you a payment link for the shipping cost based on your mat model.
HEALTHYLINE TRADE-IN AND UPGRADE PROGRAM
Buying from us doesn’t cut you off from HealthyLine’s official Lifetime Trade-In and Upgrade programs. They apply to any genuine HealthyLine product, regardless of where it was purchased.
- Trade-In — Send in your mat in any condition, working or not, and receive 50% of its original retail value as credit.
- Upgrade — If your mat is fully functional and in good cosmetic condition, receive 100% of its original retail value as credit toward your future purchase.
Both programs are run by HealthyLine, not by us. Contact HealthyLine support directly to start either one — they’ll issue a return authorization before you ship anything.